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Billed for a stock shot without wanting to purchase it.

New Here ,
Nov 16, 2022 Nov 16, 2022

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In our account we have credits for certain amount of free images per month, but when I was looking for an image, it automatically downloaded one and I got charged a significant amount.

How can I cancel this unwanted purchase and get a refund?

 

Order number: AE01303300005CCA
Ordered: November 10, 2022

 

Thanks for the support.

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Download , Plans and purchase

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correct answers 1 Correct answer

Adobe Employee , Nov 16, 2022 Nov 16, 2022

You would have had to have approved this purchase in order to have been charged. There is always a confirmation dialog when customers are charged.

 

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat fe

...

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Adobe Employee ,
Nov 16, 2022 Nov 16, 2022

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You would have had to have approved this purchase in order to have been charged. There is always a confirmation dialog when customers are charged.

 

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

EBQ

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New Here ,
Nov 16, 2022 Nov 16, 2022

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Thank you, I was able to fix this with an Adobe Representative. 

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