Bought wrong image from Adobe Stock

Forum|Forum|4 years ago
July 14, 2021
3 replies
1513 views

Hello,

Unfortunately, we bought a wrong picture by mistake: #226506301

Is there any way to reverse this purchase or return the licence?

Sorry for the inconvenience.

Many greetings from Germany

This topic has been closed for replies.

Correct answer Vani_100

Hello defaultzmp8k82iva9m,

I have verified that you have licensed asset #226506301 and have granted you a replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!

K

Khilton

Participant

I was on chat and directed here. I downloaded the incorrect image and need to credit it back. I am not the account owner, just an employee. Here's the information: AdobeStock_462077964_Editorial_Use_Only.jpeg

WendellaBee

Adobe Employee

Hi @Khilton,

Did you receive a transcription of your chat? Would you be able to send it to me please? You can direct message me and paste in the chat transcript.

This is a user forum monitored by members of the Adobe Stock team and my expectation would be that you would have been connected to customer care so I'm looking for what happened within your chat, as that would have been the quickest way to resolve this for you.

That being said, I see that you have an Adobe Stock subscription and I've granted you a replacement license.

J

Julie28197166zrr7

Participant

Hey! We just had a similar issue. We downloaded a file that we need in . AI but it only comes in . JPEG... it's my first time using Adobe Stock and I'm certainly not the most tech-savvy person out here. Please help!

V

Vani_100

Correct answer

Community Manager

Hello defaultzmp8k82iva9m,

I have verified that you have licensed asset #226506301 and have granted you a replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!