Bought wrong image from Adobe Stock

[defaultzmp8k82iva9m]

Hello,

Unfortunately, we bought a wrong picture by mistake: #226506301

Is there any way to reverse this purchase or return the licence?

Sorry for the inconvenience.

Many greetings from Germany

[defaultzmp8k82iva9m]

Hello, it would be great, if you could help us. Many greetings from Germany

[Vani_100 · Accepted solution]

Hello defaultzmp8k82iva9m,

I have verified that you have licensed asset #226506301  and have granted you a replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!

[artsurmesure]

Hello

The chatbot is bringing me here. I did the same mistake. Downloaded the wrong asset. What do I do? 
Thank you! 

[helena25866460x9dl]

Heyy

Can you help me, please

I made a pruchase, but I though that it was included on the 10 images that I can get for free...

How can I return it

Thank you

[martin_1536]

Hello
in the sign up process the video I wanted to license as a 4k version was automatically downloaded in HD.
Can you help me to change the license with the assett? File number 544494435.
Thank you in advance.

M.

[Liza5C0C]

Hi @martin_1536, You should be able to license the 4k resolution of the same asset at no additional cost.

[martin_1536]

Hey Liza
thank you for the quick response. I will take a look and check it out.
Have a great day.

[Khilton]

I was on chat and directed here. I downloaded the incorrect image and need to credit it back. I am not the account owner, just an employee. Here's the information: AdobeStock_462077964_Editorial_Use_Only.jpeg

[WendellaBee]

Hi @Khilton,

Did you receive a transcription of your chat? Would you be able to send it to me please? You can direct message me and paste in the chat transcript.

This is a user forum monitored by members of the Adobe Stock team and my expectation would be that you would have been connected to customer care so I'm looking for what happened within your chat, as that would have been the quickest way to resolve this for you.

That being said, I see that you have an Adobe Stock subscription and I've granted you a replacement license.

[Julie28197166zrr7]

Hey! We just had a similar issue. We downloaded a file that we need in . AI but it only comes in . JPEG... it's my first time using Adobe Stock and I'm certainly not the most tech-savvy person out here. Please help!

[Yash pal]

I have the same issue related to this. but got the solution. thanks to adobe