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Bought wrong image

Community Beginner ,
Jun 27, 2022 Jun 27, 2022

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Hi 

I've just accidentally bought image #468694802 (a Jpeg) when I should have bought #340084043 (an .ai file of the same image). Would it be possible to be recredited for this mistake?

 

Many thanks

 

Corin

TOPICS
Account management , Licensing , Plans and purchase , Troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Jun 28, 2022 Jun 28, 2022

Hello tungt75660752, 

I have verified that you have licensed asset # 52931906  and have granted you a replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!

 

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New Here ,
Jun 27, 2022 Jun 27, 2022

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I have also accidentally hit license on image 52931906 and would like to be credited for the mistake? Is there a way to do that?

 

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Adobe Employee ,
Jun 28, 2022 Jun 28, 2022

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Hello tungt75660752, 

I have verified that you have licensed asset # 52931906  and have granted you a replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!

 

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Adobe Employee ,
Jun 28, 2022 Jun 28, 2022

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Hello Corindog,

I have verified that you have licensed asset #468694802 and have granted you a replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!

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