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Bought Wrong Image

New Here ,
Feb 15, 2023 Feb 15, 2023

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Hi Adobe,

I bought the wrong Image., ugh! The one I bought is very similar to the one I need. When my staff saw it they made me aware that it was the wrong one. Is there a way I can replace it or get a credit to get the correct one?

Thanks! 

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correct answers 1 Correct answer

Community Expert , Feb 15, 2023 Feb 15, 2023

There is no way to unlicence an asset. Can you post the asset ID here?

 

You will need to buy the correct one.

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Community Expert ,
Feb 15, 2023 Feb 15, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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Community Expert ,
Feb 15, 2023 Feb 15, 2023

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There is no way to unlicence an asset. Can you post the asset ID here?

 

You will need to buy the correct one.

ABAMBO | Hard- and Software Engineer | Photographer

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