Buying a plan oustide US

New Here ,
Apr 16, 2022 Apr 16, 2022

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Hello. I am trying to buy a plan for Stock images but it requires a US state and zip code. Is it possible to buy a plan outside the US please?

 

Thanks.

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Plans and purchase

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correct answers 1 Correct answer

Adobe Employee , Apr 18, 2022 Apr 18, 2022

Your Adobe ID, the email address you are using to sign into the Adobe Stock site, is set up for US not Malta. You'll find instructions here for changing the country associated with your Adobe ID. https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

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LEGEND ,
Apr 18, 2022 Apr 18, 2022

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Which country specifically?

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New Here ,
Apr 18, 2022 Apr 18, 2022

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Malta in Europe

Ramon

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Community Expert ,
Apr 18, 2022 Apr 18, 2022

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Is your credit card a US one? It should be possible for Malta to buy a stock plan.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Apr 18, 2022 Apr 18, 2022

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It's a mastercard. The problem occurs when it asks me for the address. Only us states are available. I also tried with PayPal but no luck. 

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Adobe Employee ,
Apr 18, 2022 Apr 18, 2022

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Your Adobe ID, the email address you are using to sign into the Adobe Stock site, is set up for US not Malta. You'll find instructions here for changing the country associated with your Adobe ID. https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

EBQ

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New Here ,
Apr 18, 2022 Apr 18, 2022

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Thanks for your reply. However, on the payment page there isn't a dropdown menu showing the countries. There is just a dropdown for US states.

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Adobe Employee ,
Apr 18, 2022 Apr 18, 2022

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You have to visit the link I provided and follow the steps there to change the country for your Adobe ID. You chose US, not Malta, when you created your Adobe login associated with your email address.

EBQ

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New Here ,
Apr 18, 2022 Apr 18, 2022

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I followed the guidelines. The screen I get (see below) is different than the one shown on the guidelines.

 

Ramon240672549pam_0-1650308095013.png

 

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Adobe Employee ,
Apr 18, 2022 Apr 18, 2022

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The third step of the instructions state:

On the payment page, change the country. In the following example, you change the country from United States to United Kingdom. 

If you are unable to change the country, contact us

 

This will start a chat with customer care and they can assist you further.

EBQ

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