Can I get a refund?

Question

Hi. I started free trial on December and did not know it was monthly payment. I paid January, Feburary and March and finally found out that I've paid it for three months. I did not used stock at all. Can I get a refund of those three months payments? Thank you.

Abambo · Accepted Answer

can't speak for Adobe's policy in this matter, but I strongly recommend to contact the Adobe customer support for this and to negotiate your way out of the contract. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)

thatsmauri · Answer

For information on how to cancel your Stock subscription, please check the following page:
» https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

/!\ Before you cancel your membership, carefully read the Adobe subscription terms. When cancelling, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

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