Can I use pack credits rather than plan credits for specific purchases?

[Ellie24331326bk9g]

If I have plan credits and pack credits available, is it possible to specify which I want to use for a particular purchase? It seems like any image licensed uses plan credits by default, is there a way to override this?

[Liza5C0C · Accepted solution]

Hello @Ellie24331326bk9g, 

Unfortunately, there's no functionality at the moment to specify which pack to use. Plan's credits take the precedence over pack credits. Once you use up the quota in your subscription your credit pack credits will be used.

[Ellie24331326bk9g]

It would be great if this could be made clearer on the pricing page on mentioned in the FAQs. This is a pretty significant piece of information and this forum is the only place I've been able to find mention of it.

[Liza5C0C]

Thanks @Ellie24331326bk9g, I'll pass along this suggestion to the Stock team. 

[Abambo]

You're correct, especially as credit packs expire after a year.

The reason for the precedence was that credit packs have a higher “value”, they could be used for more different assets. I would suggest that you post an idea on this, to have a choice, which credits you want to use when licensing an asset.

[christopherjbenz]

I have just been warned that my pack credits (6) are about to expire, but I have 106 plan credits which I am going to start to use in abouut a month for a project. Given there is no option to use the pack credits first, it seems I have no choice but to let them expire. That is very disappointing.

[Abambo]

Check with customer support to learn about your options. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

[christopherjbenz]

Hi Abambo, thank you for that - I followed your advice and Adobe sorted it out for me. Much appreciated.

Cheers,

Chris

[Abambo]

You're welcome. Thanks for the feedback.