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BandithX
BandithX
Participant
November 9, 2018
Answered

Can not cancel Adobe Stock membership free trial

  • November 9, 2018
  • 2 replies
  • 362 views

Doesn't seem like I am the only one here.  I am 91% sure, PTSD cannot be sure about anything, I did not authorize any payment beyond the trial period.   But now I see like 3 invoices on my account. 

~Bandith X

    This topic has been closed for replies.
    Correct answer Beverley Gray

    Hi Von Betelgeuse

    Your subscription was cancelled on 9th November and the refund processed on the 10th, so should show on your account within a few days.

    Kind regards

    Bev

    2 replies

    Beverley Gray
    Beverley Gray
    Inspiring
    November 13, 2018

    Hi Bandith X

    Please contact our support team for assistance with your subscription: Contact Customer Care

    Select Account Issues.

    Thanks

    Bev

    K
    KatherinePieniazek
    Participant
    November 9, 2018

    I'm having a similar problem, I signed up for the Adobe Stock trial a month ago, cancelled two weeks ago(with email confirmation) and lo and behold my Paypal account took an unauthorized payment two days ago.

    I cancelled again today and it says it back-dated the cancellation to before the renewal (?), and that a refund would be issued to my Paypal. No refund is visible on Paypal and no refund is visible on Adobe account Refund History.

    Guess who has two thumbs and isn't impressed?

    Beverley Gray
    Beverley GrayCorrect answer
    Inspiring
    November 13, 2018

    Hi Von Betelgeuse

    Your subscription was cancelled on 9th November and the refund processed on the 10th, so should show on your account within a few days.

    Kind regards

    Bev

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