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IMG-Keigr
IMG-Keigr
Participant
August 28, 2018
Answered

Can not download Stock image previews

  • August 28, 2018
  • 2 replies
  • 4483 views

So after many many hours of trying to download previews for images and being unsuccessful, I am at my wits end.

Thought I figured out my problem when I realized I was not on a new Stock plan. So I switched to one of the current offerings .

This did not resolve the issue. Following what little help I've found on the website none of the suggestions helped either. Cleared browser, logged out of Creative Cloud and logged back in. Creative Cloud app up to do date. Have tried 4 browsers on both a Mac and Windows machine (up to date versions of latest OS). Still no resolution. Depending on the browser a message may pop up briefly that says "your download will begin shortly". Shortly never happens. Unless Adobe's definition of shortly is days, then I guess I have still waiting to do.

Since I'm just trying to get preview images, going into License History is useless. They are not even listed there.

Any help is greatly appreciated. Trying to start a new project and practically have hit a brick wall with this issue. Gotten no work done tonight, just large amounts of frustration.

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi All,

    The fix for Vector Previews is deployed and live. You may now download the vector previews.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    2 replies

    C
    clintb55620050
    Participant
    September 10, 2018

    I too just started having this issue where Preview images fail to download.

    Exceptionally frustrating considering it was just working 3 hours ago.

      twaritar3263062
      twaritar3263062
      Participating Frequently
      September 10, 2018

      Hi Clint,

      We understand that this is a considerable inconvenience and we are working on a solution. This is a complex issue to resolve. This only affects vector previews. Please monitor the Announcements section on Adobe Stock  for updates.

      Regards,

      Twarita

      J
      joon.Stock
      Participating Frequently
      August 28, 2018

      How about trying to login to stock.adobe.com and download preview from web?

      Is this the first time you trying to download previews?  (behind some IT managed environment?)  Adobe Creative Cloud Network Endpoints

      Downloading preview shouldn't have anything to do with plan.

      IMG-Keigr
      IMG-KeigrAuthor
      Participant
      August 28, 2018

      I am using the website. I’m not behind any IT management. Trying on my home computers which had no problems a few months ago downloading preview files.

      twaritar3263062
      twaritar3263062
      Participating Frequently
      August 28, 2018

      Hi Keith,

      I apologize for the troubles you are facing with Adobe Stock services. Can you please let us know the file format which you are downloading from Adobe Stock(JPEG or Ai)? Also, please share the file ID which you are referring to so that we can check and let you know.

      Regards,

      Twarita

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