Can't Cancel Adobe Stock Free Trial – "Unable to Load Plans" Error

[cebueditsfifty]

I signed up for the Adobe Stock free trial and linked my card, but now I’m trying to cancel before the trial ends. Every time I go to Manage Plans, I get an "Unable to load plans" error. I’ve tried:

• Using different browsers and incognito mode

• Clearing cache and cookies

• Trying on both desktop and mobile

• Contacting Adobe’s virtual assistant (which keeps looping me around)

I also can’t find an option to delete my account entirely. How can I cancel my subscription before I get charged? Is there a direct way to reach an actual support agent?

[Jill_C]

In the chat box type "agent" to reach a real, live person. You want to make sure your free trial is properly cancelled before it converts to a paid subscription.

[cebueditsfifty]

thank you jill

[Abambo]

THe chat bot is not very intelligent. Don't use sophisticated sentences. 

[Liza5C0C · Accepted solution]

Hello @cebueditsfifty - it appears you were able to cancel. Let us know if you are still expiriencing the issue. 

[detailed_work4702]

They do it on purpose

[Abambo]

They do it on purpose

By @detailed_work4702

What is your issue?