Can't cancel Adobe Stock subscription

[cynarmstrong76]

I have read the forums that relate to my question, I can't cancel the Adobe Stock subscriptions. I have tried everything, even follow every stops and nothing works. Logged out and log back in, still nothing. See the attached images, there is no CANCEL button. I have constantly been on trying to cancel it for 4 weeks and keep getting emails to update my bill payment but I will not do that because I have no use of this stock app. Please cancel it for me, just the Adobe Stock - 10 assets a month.

[twaritar3263062 · Accepted solution]

Hi Cynthia,

Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 18 Jun 2018.

The subscription has been suspended due to payment issues and that is the reason you are unable to self-cancel your plan.

Please contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita