Can't cancel my plan

[lukao14289557]

Hello

I would like to cancel my plan, but despite going through these (Cancel your Adobe Stock membership ) steps twice It didn't do anything. My Membership is not canceled.

I wished to utilize the free trial and cancel before It tried to charge me but I couldn't.

[Abambo]

lukao14289557  wrote

My Membership is not canceled.

What let's you think that? Look into your mails (also spam).

[Stephany Baard]

I also experience the same problem as many other users.

I have a Creative Cloud account with licences for Adobe Illustrator and InDesign. On 7 December 2018 I have purchased a licence for 10 Stock images for a specific project and R438.13 was deduced from my account on 9 December 2018. As have cancelled this subscription within one week online via your cancellation system seeing that I do not need an annual subscription - the reason I also ticked on your system: the 10 images was just for a specific project.  As stated on your system, I am suppose to get fully refunded if I cancel within 14 days.

I now received a notification from my bank today that another R441.78 was deducted from my account for my January 2019 subscription irrespective the fact that I have cancelled my subscription already in December last year.

I have AGAIN cancelled the subscription now on the system, seeing that I do not need the additional 10 Stock images and I also do not want to be liable for a cancellation fee, seeing that I have cancelled within two weeks since my subscription started.

REQUESTS: 

1. Please make sure that my Adobe Stock subscripton is cancelled on your system.
2. Who should I contact to refund me for the December 2018 and January 2019 amounts of R441.78 each.

I will appreciate your urgent attention to this matter. Thanks in advance.

[Abambo]

Hi Stephany,

I'm a user, not Adobe.

https://forums.adobe.com/people/Stephany+Baard  wrote

1. Who should I contact to refund me for the December 2018 and January 2019 amounts of R441.78 each.

You need to Contact Customer Care !

[Stephany Baard]

Thanks for your referral, Abambo. Much appreciated.

[Abambo]

You're welcome. Update when needed.

[twaritar3263062]

Hi Stephany,

Please refer to the thread: Can't cancel Adobe Stock plan!!

Regards,

Twarita

[Stephany Baard]

URGENT:  Case ADB 5227 625:  I received my refund for my January payment this morning, but the cancellation fee of ZAR 2166 (US$ 156) has not been refunded. I reported this on the e-mail I received with my case number, but it refers me to the Adobe Customer Care, and I cannot get a telephone option there - only options to select topics.  So please help - what is the call number for tge South African help line?

[Abambo]

Contact Customer Care -- the phone number will be displayed after:

1) Account issues

2) Payment/Invoices/Orders

3)Show me my contact options

[twaritar3263062 · Accepted solution]

Stephany,

There was an early termination fee that was charged on your account for the amount of 149.95 USD on January 6th 2019. The amount has already been refunded. However, I am unable to see the charge for the amount US$ 156 under the Adobe ID shared in the forums.

It might be possible that you are having a different Adobe ID with an active subscription and that is the reason you can notice the other charge. If this is the scenario, you may share the ID with me in a private message so that I can check that and can assist you further.

You may also contact our support team for further assistance. Please refer to Abambo's post above in order to contact our support team.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

[lukao14289557]

I haven't received any email regarding the cancelation anywhere.

My plans page

http://prntscr.com/m3r2o1

[Abambo]

lukao14289557  wrote

I haven't received any email regarding the cancelation anywhere.

You can't cancel because there is an issue your payment details.

You need to Contact Customer Care

[lukao14289557]

Thanks, I'll sort that out and then try to cancel and report back if that was the issue.