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Can’t cancel plan

Dec 11, 2022 Dec 11, 2022

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Hi - I am paying $29.99 for an Adobe Stock subscription and can find. I way to cancel. When I go follow the directions in the help page it says I have no paid subscription.  When I try to call it says phone support is for paid customers only and I am not a paying customer. And yet...every month they charge my card!  I started with 3 Adobe subscriptions and was able to successfully cancel 2 but I can't find any way to cancel this one!  Help!

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correct answers 1 Correct answer

Adobe Employee , Dec 12, 2022 Dec 12, 2022

@Lori27525360405q,

Please contact customer care. I think your Adobe Stock subscription was created under a mistyped version of your email address, it has a typo in it. The customer care team will be able to help you confirm that.

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Community Expert ,
Dec 11, 2022 Dec 11, 2022

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If you follow the link on this page and it indicates that you have no paid plans, either you're not logged in to your account, or you subscribed to the Stock subscription with a different email address. Do you have the confirmation email from when you originally subscribed ?

 

https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

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Community Expert ,
Dec 12, 2022 Dec 12, 2022

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You started with 3 subscriptions? You cancelled 2? Each on a different id? Check all your e-mail accounts. you were confusing yourself.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Dec 12, 2022 Dec 12, 2022

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@Lori27525360405q,

Please contact customer care. I think your Adobe Stock subscription was created under a mistyped version of your email address, it has a typo in it. The customer care team will be able to help you confirm that.

EBQ

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