Can't download asset from Adobe Stock

Forum|Forum|2 years ago
October 23, 2023
4 replies
1305 views

I tried to download free assets on Adobe Stock. After pressing the "License" button, the button was stuck in the loading mode, and an error occurred in the devtools:

This topic has been closed for replies.

Correct answer EvilBug1

This problem is fixed. Users in TW should be able to proceed as normal now. Thanks everyone for your patience.

EB

E

EvilBug1Correct answer

Adobe Employee

This problem is fixed. Users in TW should be able to proceed as normal now. Thanks everyone for your patience.

EB

rachelg57812455

Participating Frequently

Unfortunately the problem is NOT fixed. I can;t seem to get any helo from the Chat. Is anyone from Adobe out there able to assist? I still can't load my stock assets, including ones I have paid for. They say it is a known issue but won't offer any help on timelines. Very disappointing.

Abambo

Community Expert

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer