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sarka6664008004
sarka6664008004
Participant
November 26, 2018
Answered

can't download image

  • November 26, 2018
  • 2 replies
  • 1616 views

I'm trying to license and download a stock image using the 10 free stock images promotion. When I click "License & Save to Computer", it says "Please wait..." and then nothing ever happens. I have tried using different browsers, different computers, clearing cache/cookies/browsing history, turning off ad blockers, everything. Nothing ever shows up under License History either. I'm trying to download image #226490505: https://stock.adobe.com/images/3d-rendered-medically-accurate-illustration-of-a-mans-internal-organs/226490505?prev_url=detail.

I've searched the forum and it looks like this happens very often, and none of the solutions have worked for me.

      This topic has been closed for replies.
      Correct answer Sheena Kaul

      Thanks Jennifer, that makes sense. I haven't been able to activate the 10 free images. But I don't understand why there's no option to purchase the image license without the 10 free deal. I also can't find any way to add Stock to my existing enterprise account...


      Hi Sarah and Jennifer,

      The promo offer for 10 free images is only for the individual accounts as we've different pricing and models for the Enterprise accounts as you've posted the link above.

      Please check with your admin for the Stock licenses.

      Regards,

      Sheena

      2 replies

      J
      jenniferi47380084
      Participant
      November 28, 2018

      Hello. I'm also having this identical problem and wanted to see if we had any commonalities.

      Do you also have a enterprise account and not an individual account?

      sarka6664008004
      sarka6664008004Author
      Participant
      November 28, 2018

      Yes, I have an enterprise account as well--thanks, I forgot to mention that.

      mauriziom36212114
      mauriziom36212114
      Participant
      January 17, 2019

      Hi Sarah and Jennifer,

      The promo offer for 10 free images is only for the individual accounts as we've different pricing and models for the Enterprise accounts as you've posted the link above.

      Please check with your admin for the Stock licenses.

      Regards,

      Sheena


      2 things need to be amended then.

      1. Don't advertise that we have 10 free stock images if we have an enterprise account.

      2. Have an appropriate error message when we try to download so we don't sit there wasting time (I sifted through images for 3 hours until I realised).

        Sheena Kaul
        Sheena Kaul
        Legend
        November 27, 2018

        Hi Sarah,

        I apologize for the troubles that you've been facing with downloading from Adobe Stock website.

        I tried to download the same file as mentioned by you and seemed to work without any issues. I'd request you please check over a different network or try switching of your firewall which might be blocking the download.

        Let me know if that helps!

        Regards,

        Sheena

        sarka6664008004
        sarka6664008004Author
        Participant
        November 27, 2018

        Hi Sheena,

        I've tried downloading it using both my office network and home network (with no firewall) and I'm still experiencing the same problem. For reference, I've included a screenshot of what happens--the "please wait" circle never stops spinning and nothing loads.

        Thanks,

        Sarah

          Sheena Kaul
          Sheena Kaul
          Legend
          November 28, 2018

          Hi Sarah,

          I understand the issue that you've been facing.

          Can you try to sign out and sign back with your Adobe ID let me know?

          Regards,

          Sheena

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