Can’t Download Licensed Image

[Chloe26473038l0jd]

Paid for a licensed image and can't download. I contacted support the day I purchased. 4 times since have contacted support who assured me 24-48 hours to resolve the issue, it's been 9 days! They are unable to fix the issue and won't issue a refund so I can buy another image.

[WendellaBee · Accepted solution]

Hi @Chloe26473038l0jd,

I am sorry you had difficulty downloading this file, and customer care wasn't helpful. I can see that there was an error with the download. Give me a little time and I'll see if we can either get you your file or have customer care issue a refund. Please private message me with the best way for someone from our customer care team to reach you.

[WendellaBee]

@Chloe26473038l0jd I see customer care has started a refund for this.