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Can’t Download Licensed Image

New Here ,
Oct 06, 2022 Oct 06, 2022

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Paid for a licensed image and can't download. I contacted support the day I purchased. 4 times since have contacted support who assured me 24-48 hours to resolve the issue, it's been 9 days! They are unable to fix the issue and won't issue a refund so I can buy another image.

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Download , General , Plans and purchase , Troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Oct 07, 2022 Oct 07, 2022

Hi @Chloe26473038l0jd,

I am sorry you had difficulty downloading this file, and customer care wasn't helpful. I can see that there was an error with the download. Give me a little time and I'll see if we can either get you your file or have customer care issue a refund. Please private message me with the best way for someone from our customer care team to reach you.

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Adobe Employee ,
Oct 07, 2022 Oct 07, 2022

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Hi @Chloe26473038l0jd,

I am sorry you had difficulty downloading this file, and customer care wasn't helpful. I can see that there was an error with the download. Give me a little time and I'll see if we can either get you your file or have customer care issue a refund. Please private message me with the best way for someone from our customer care team to reach you.

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Adobe Employee ,
Oct 11, 2022 Oct 11, 2022

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@Chloe26473038l0jd I see customer care has started a refund for this.

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