Can't download stock images again

[TGM15730706]

Ever since last night at 11:00 PM, Adobe Stock stop working for me and I cannot download any stock images. Caches are cleaned, the account is signed in/out, and it still doesn't work. I have 443 available assets limit still, does anyone have any solution besides waiting on Adobe's team to solve the issue? I am able to license stock images but just cannot download any of them.

[Sohail Khakwani]

I'm having the same trouble. Happen yesterday night and now again.

[BMDllc]

Same trouble here...

[randy26563162rfa4]

Same issue here- Still not working this morning- Cleared cache, cookies, and tried on 3 different browsers. Still not working

[randy26563162rfa4]

Still not working- Tried multiple computers...

[JoeyAnthonyA]

Same here. I can purchase assets, and they show the option to "re-download" them, but I can't actually download anything.

[Bhavna25211307vbv4]

Same here as well, I have deadlines and this is causing so much trouble 

[randy26563162rfa4]

Same here lol- I'm starting to look into other stock asset sites as I need a contingency plan here. 

[Bhavna25211307vbv4]

Ugh.. I did the same however the images I'm looking for are all on adobe stock.. I have been speaking to the agents for the last 2 days and all I keep getting is a give us 24 hours. Just a terrible situation. 

[Liza5C0C]

Apologies for any inconvenience caused. Our team is currently investigating the issue. Could you please provide more details? Specifically, are you encountering any errors while attemting to download?  

[JoeyAnthonyA]

Hi, at least on my end, there are no errors or anything. I can purchase the assets with my plan, I just can't download them. Oddly, I do have the option to "Re-Download for Free" on the assets in question, however, clicking this button does nothing.

For what it's worth. I've tried purchasing photos on several different browsers and platforms, and have gotten the same results. Regardless of the browser or OS I've tested, I can purchase images, I just can't download them or use them.

[Liza5C0C]

@JoeyAnthonyA Thanks for your prompt response. Could you please make another attempt to download and inform us if you are still unable to? 

[JoeyAnthonyA]

I just tried downloading the images I purchased earlier today, which are listed as licensed, but that didn't work. I had the same problem as before. However, I was able to purchase and download a new image. So it looks like I can at least purchase and download new assets now.

[olivers61161086]

Same problems here. I've tried everything. 

[Liza5C0C]

Thank you for the confirmation. Our engineering team is actively investigating the matter. We are sincerely apologize for the ongoing occurrence of this issue and are making every effort to resolve it as soon as possible. 

[randy26563162rfa4]

My issue: When I click on 'license' the loading animation within the blue button continues to rotate- Sometimes after a while- it will say 'licensed' however the file does not download, nor does it appear in my license history.  

Here is a list of the things I've tried:

• Cleared browser history, cache, cookies, 
• Logged out and back into adobe account
•  Tried using firefox, chrome and safari
• Tried on a different computer (same network)
• Tried on a completely different network 

I contacted support yesterday and they advised me to wait for a few hours and try again. Its now been 24 hours and the issue still persists. 

[olivers61161086]

I've taken all of teh same steps and experiencing teh same errors. HELP!

[olivers61161086]

Same problem. I can't download any licensed images on any browser. I've tried 3 different computers, restarting, Safari, Firefox, Chrome and the APP. This is going on 3 days and I need these images for our projects. Zero help from support as usual from Adobe. Please let me know if you find a workaround. Thx!

[randy26563162rfa4]

Trying again today- Same issue...

[randy26563162rfa4]

Trying again today- Same issue...

[Schteviss]

Same problem here

[Schteviss]

The purchased visuals don't even appear in the license history, but the credits have been deducted

[Karandasz]

Hi, I have the same problem since Thursday, May 25th. It's been 5 days already. I also tried everything (different computers, different network, clearing browser history, cookies etc.). It's a big problem for my projects. I have deadlines.

[Alberto24702882rgzh]

Hello everyone. Could you fix this problem? Still doesn´t work for us and Adobe support doesnt give any explanation. 

[jessica kartika]

Me as well