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Can't open Ait file

New Here ,
Feb 12, 2019 Feb 12, 2019

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Sorry for my english.

I buy the file :

but when I want to open it I just have a blank page with the text:

Bingo Night Flyer Layout - Acheter ce template libre de droit et découvrir des templates similaires ...

"This is an Adobe® Illustrator® file that was saved without PDF content. To place or open this file in other applications, it should be re-saved from Adobe Illustrator with the "Create PDF Compatible File" options turned on. This option is in the Illustrator Native Format Options dialog box, which appears when saving an Adobe Illustrator file using the Save As command."

Has anyone ever had the same problem?

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correct answers 1 Correct answer

Adobe Employee , Feb 12, 2019 Feb 12, 2019
Hi Jerome,Sorry to hear that you are facing issues with an Adobe Stock file.I have checked the file at my end and did not encounter any issues. Please see the screenshot:Can you please let us know the version of Illustrator you are using so that we can further assist you?Regards,Twarita

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Adobe Employee ,
Feb 12, 2019 Feb 12, 2019

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Hi Jerome,

Sorry to hear that you are facing issues with an Adobe Stock file.

I have checked the file at my end and did not encounter any issues. Please see the screenshot:

Can you please let us know the version of Illustrator you are using so that we can further assist you?

Regards,

Twarita

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New Here ,
Feb 12, 2019 Feb 12, 2019

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Illustrator CS6 64bits

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Adobe Employee ,
Feb 12, 2019 Feb 12, 2019

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Jerome,

Please check your private message.

Regards,

Twarita

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New Here ,
Jul 04, 2020 Jul 04, 2020

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same problem i am facing

 

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Adobe Employee ,
Jul 14, 2020 Jul 14, 2020

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Hi Ruchita,

Can you please provide more information about the issue you are experiencing? It will also help if you provide the asset ID for the template you are using.

EBQ

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New Here ,
Aug 16, 2020 Aug 16, 2020

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I'm having the same issue. Please advise.

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Adobe Employee ,
Aug 17, 2020 Aug 17, 2020

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Please see reply to Ruchita.

EBQ

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New Here ,
Nov 11, 2020 Nov 11, 2020

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Hi can you help, I also have the same problem. I use Illustrator CS 6 and here's the Adobe Stock template that I use: https://stock.adobe.com/templates/hype-social-media-puzzle-layout/359751663

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