can't reach help centre regarding my subscription

Forum|Forum|4 years ago
December 29, 2021
4 replies
248 views

Hi, how can i get help regarding my subscription ? seem i can't get in touch with any Adobe help centre right now , live chat also can't use, it say :

Please contact your administrator for help.

A member of your organization is a designated contact for issues with your Adobe products. Reach out to your administrator or IT contact for help.

what should i do ?

This topic has been closed for replies.

Correct answer WendellaBee

You need to work with the person who set up the account for your company.

Abambo

Community Expert

A member of your organization is a designated contact for issues with your Adobe products. Reach out to your administrator or IT contact for help.

what should i do ?

By @munyenl65255179

Someone in your organization is administrator for your Teams account, and that person can contact Adobe support via the admin console for further help.

ABAMBO | Hard- and Software Engineer | Photographer

WendellaBeeCorrect answer

Adobe Employee

You need to work with the person who set up the account for your company.

T

Test Screen Name

Legend

If you are an enterprise administrator you have to use the Admin console to contact Adobe. You are connecting with an entirely different team, you can't use regular retail contacts.

M

Marly224491728jut

Participant

I have the same problem. I just lost access to at least 90 licences and I dont know how to contact adobe. I am lost!! If you find a way, please let me know

Thanks

WendellaBee

Adobe Employee

Please confirm that you are signing into the Adobe Stock site with the account that holds the subscription. I don't see any subscriptions associated with the Adobe ID you are using here on the forums.

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