can't reach help centre regarding my subscription

New Here ,
Dec 28, 2021 Dec 28, 2021

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Hi, how can i get help regarding my subscription ? seem i can't get in touch with any Adobe help centre right now , live chat also can't use, it say :

Please contact your administrator for help.
A member of your organization is a designated contact for issues with your Adobe products. Reach out to your administrator or IT contact for help.
 
what should i do ?
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correct answers 1 Correct answer

Adobe Employee , Jan 04, 2022 Jan 04, 2022

You need to work with the person who set up the account for your company.

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New Here ,
Dec 30, 2021 Dec 30, 2021

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I have the same problem. I just lost access to at least 90 licences and I dont know how to contact adobe. I am lost!! If you find a way, please let me know

 

Thanks

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Adobe Employee ,
Jan 04, 2022 Jan 04, 2022

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Please confirm that you are signing into the Adobe Stock site with the account that holds the subscription. I don't see any subscriptions associated with the Adobe ID you are using here on the forums.

EBQ

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LEGEND ,
Dec 30, 2021 Dec 30, 2021

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If you are an enterprise administrator you have to use the Admin console to contact Adobe. You are connecting with an entirely different team, you can't use regular retail contacts.

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Adobe Employee ,
Jan 04, 2022 Jan 04, 2022

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You need to work with the person who set up the account for your company.

EBQ

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Community Expert ,
Jan 04, 2022 Jan 04, 2022

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LATEST
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A member of your organization is a designated contact for issues with your Adobe products. Reach out to your administrator or IT contact for help.
 
what should i do ?

By @munyenl65255179

Someone in your organization is administrator for your Teams account, and that person can contact Adobe support via the admin console for further help.

ABAMBO | Hard- and Software Engineer | Photographer

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