Can’t Search in Adobe Stock

[efficient_member1549]

I"m having a serious problem with adobe stock.  I'm subscribed and logged in. However, every search comes back with a "page does not exist" response in the browser.  I have used firefox, safari and duckduckgo. All browsers come up with the same response.  Any ideas? 

thanks in advance,

tomd

[Abambo]

Please get screenshots.

[efficient_member1549]

not much to show, but this is what i get

[efficient_member1549]

I wanted to let you know that I found another issue.  I'm logged in and do a search, after it returns "page does not exist". the website also logs me out.  This has happened both on my mac and my pc.

[joon chols91177042]

Could you try search without logging in?

Regards,

[efficient_member1549]

I did as you suggested. This time it was with Chrome on my mac. Adobe stock
would allow me to do a search without being logged in with no problem.
Then, still using Chrome, I logged in with the same search and it failed.
And again, it logged me out. I attached the image. Any suggestions?
Thanks for the assistance,
tomd

--
Tom

[Abambo]

What is your region?

[efficient_member1549]

I live in metro Atlanta and use Xfinity gigabit for internet. no vpn is being used.

tom

[Abambo]

What happens when you search via your phone?

[Abambo]

And check your regioin (bottom left of the screen) to match the USA and not a more excotic country.

[efficient_member1549]

the same problem happens on the phone. it shows the cat image with "this page does not exist"

this has to be a problem with adobe? thx tomd

[yamato7]

It seems that the same problem occurs even when trying multiple PCs and browsers.
It seems that the problem was resolved by creating a new Adobe account, so I think there may be a problem that occurs with certain users.
Please have the development team verify this.

https://community.adobe.com/t5/stock%E3%83%95%E3%82%A9%E3%83%BC%E3%83%A9%E3%83%A0-discussions/%E3%81...

[Carlos Ziade]

try to change region, does this make any difference?