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Can't use my credits to buy an image

New Here ,
Oct 05, 2022 Oct 05, 2022

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Hello,

 

I'm extremely confused about how to appy credits to license an image in the stock program. I currently have 10 credits on my account, and it won't give me any options to use them at all (even with the standard images, as pictured below). How do I get it to give me the option to use the credits?

 

Thanks. 

 

creditimage1.PNGcreditimage2.PNG

TOPICS
Licensing , Plans and purchase , Troubleshooting

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correct answers 2 Correct answers

Adobe Employee , Oct 05, 2022 Oct 05, 2022

Actually on further review I can see that you are a member of an enterprise organization. You'll need to contact your account administrator for assistance.

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Adobe Employee , Oct 05, 2022 Oct 05, 2022

It's due to the configuration of your organization's stock plan. Please contact your administrator.

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Adobe Employee ,
Oct 05, 2022 Oct 05, 2022

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Hi @bkysehorn,

Could you provide the asset ID of the image you are referencing, please, so I can look into this for you?

EBQ

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New Here ,
Oct 05, 2022 Oct 05, 2022

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This particular one is 306443049 , but I can't find literally a single image for which I can use credits.

 

Thanks!

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Adobe Employee ,
Oct 05, 2022 Oct 05, 2022

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It's due to the configuration of your organization's stock plan. Please contact your administrator.

EBQ

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Adobe Employee ,
Oct 05, 2022 Oct 05, 2022

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Actually on further review I can see that you are a member of an enterprise organization. You'll need to contact your account administrator for assistance.

EBQ

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