Skip to main content
B
bkysehorn
Participant
October 5, 2022
Answered

Can't use my credits to buy an image

  • October 5, 2022
  • 2 replies
  • 722 views

Hello,

 

I'm extremely confused about how to appy credits to license an image in the stock program. I currently have 10 credits on my account, and it won't give me any options to use them at all (even with the standard images, as pictured below). How do I get it to give me the option to use the credits?

 

Thanks. 

 

This topic has been closed for replies.
Correct answer WendellaBee

It's due to the configuration of your organization's stock plan. Please contact your administrator.

2 replies

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
October 5, 2022

Actually on further review I can see that you are a member of an enterprise organization. You'll need to contact your account administrator for assistance.

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
October 5, 2022

Hi @bkysehorn,

Could you provide the asset ID of the image you are referencing, please, so I can look into this for you?

B
bkysehornAuthor
Participant
October 5, 2022

This particular one is 306443049 , but I can't find literally a single image for which I can use credits.

 

Thanks!

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
October 5, 2022

It's due to the configuration of your organization's stock plan. Please contact your administrator.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices