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Francesca24426034cx80
Francesca24426034cx80
Participant
May 12, 2022
Answered

Cancel a plan without a penal

  • May 12, 2022
  • 1 reply
  • 372 views

I wanted to cancel my plan of 10 resources per month, for a cost of € 36.59, but when I signed up for a year (which was not wanted by the way because there was a mistake and I didn't have time to cancel within the 30 days free for personal reasons) it was not specified, during the registration, that in my right of withdrawal, I would have to pay a penalty, at this moment it is € 182.94. I am not a professional and I do not use images for work, and I wanted to ask if I have the right to cancel without having to pay this money, as the penalty was not specified, but I believed that, as other sites do, cancellation was enough. Thanks

This topic has been closed for replies.
Correct answer WendellaBee

Hi @Francesca24426034cx80,

When you signed up for the trial you agreed to the terms of the trial which is if you don't cancel within 30 days you are committing to a one year contract which will include an early termination fee.

 

If you require assistance you can contact customer care https://helpx.adobe.com/contact.html

Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

1 reply

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
May 12, 2022

Hi @Francesca24426034cx80,

When you signed up for the trial you agreed to the terms of the trial which is if you don't cancel within 30 days you are committing to a one year contract which will include an early termination fee.

 

If you require assistance you can contact customer care https://helpx.adobe.com/contact.html

Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

Francesca24426034cx80
Francesca24426034cx80Author
Participant
May 13, 2022

It is not important the fact that i had forgot to cancel my free trial, for me wasn't important pay for a plus mounth, but for my surprice i discovered the penal in the moment i decided to cancel my account. I did another account for see if is clear the penal to pay, also i serched in the terms but it is not so clear. So my question is if it would possible not pay, maybe for a law that i don't know, but i presume it is not possible, so if i have to pay i will do it, but i think that is very important underline at beginig of our registration to the site, this negative fact for us, not only the good one. I will try to contact customer care, thank you.

T
Test Screen Name
Legend
May 13, 2022

This is not a condition of registering the site. It is a condition of the subscriptions. You have a choice of "annual (paid monthly)" and "monthly" for many plans. The "monthly" plan has no penalty but might cost 50% more. There is no monthly student plan or Photographer plan.

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