Copy link to clipboard
Copied
I forgot to cancel my subscription and I was charged the second month. I paid (I agree with this fee), but now I have finished the project and wanted to quit. I did not know that an additional fee could be charged for it 184 euros When setting up an account, I have not seen this information. If I knew it, I would not start subscription. What can I do? I do not want to pay for something I do not use...
Hi Damian,
Sorry to hear that.
I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 26 Sep 2018.
Please check your private message for more information.
Regards,
Twarita
Copy link to clipboard
Copied
Hi Damian,
Sorry to hear that.
I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 26 Sep 2018.
Please check your private message for more information.
Regards,
Twarita
Copy link to clipboard
Copied
Twarita thanks for your help - I will come back to your stock for sure on future project:-)
Copy link to clipboard
Copied
You are welcome!
Copy link to clipboard
Copied
Did you cancel the subscription eventurally? how?
I am not used it at all, for curiousity, I have been charged monthly fee, but can't stop it.
Thank you
Copy link to clipboard
Copied
Cancel the Adobe stock subscription: https://helpx.adobe.com/lu_en/stock/kb/cancel-membership-subscription-stock.html
If you can't self cancel, contact Adobe customer support: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.
(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)