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H
hugocoll
Participant
May 3, 2020
Answered

Cancel automatic renewable plan

  • May 3, 2020
  • 1 reply
  • 533 views

Hi.

I started the Adobe Stock trial subscription and it automatically moved to monthly charges. I had no idea it was an annual plan and had no intention of subscribing to this and certainly not for a year. I paid 3 months of this subscription without using it and without realizing it. Now I do have to leave it and the cancellation page says I will be charged another 146 €.

I hope we can find a solution.

 

    This topic has been closed for replies.
    Correct answer WendellaBee

    Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

    1 reply

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    May 5, 2020

    Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue.

    C
    Cristina22768855k9yt
    Participant
    January 21, 2022

    Hi, I am from Mexico and it happenend the same thing to me, I only suscribed for the student plan trial, because I was taking some online lessons, I had no idea it was an annual plan and that if you cancel they will charge you a big cancelation fee, in pesos is even more,  I tried to cancel several times, and adobe keeps charging me even more.  😞 I don't even have the money to pay it, and I don't use it. 

     

    WendellaBee
    Adobe Employee
    WendellaBeeCorrect answer
    Adobe Employee
    January 21, 2022

    Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

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