• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Cancel license payment

New Here ,
Nov 14, 2022 Nov 14, 2022

Copy link to clipboard

Copied

I am on a 30 days trial and I downloaded an image. My credits were not used and I was charged. How can I cancel the payment.

 

Thanks

 

[Moderator moved the thread to the correct forum]

TOPICS
Plans and purchase

Views

181

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Nov 14, 2022 Nov 14, 2022

See here: Cancel your Adobe Stock membership.

 

You will be refunded for the charge, if you cancel in the 14-day cancellation period.

If you are past the 14-day cancellation period, you should contact Adobe customer care.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Suppo

...

Likes

Translate

Translate
Community Expert ,
Nov 14, 2022 Nov 14, 2022

Copy link to clipboard

Copied

See here: Cancel your Adobe Stock membership.

 

You will be refunded for the charge, if you cancel in the 14-day cancellation period.

If you are past the 14-day cancellation period, you should contact Adobe customer care.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 14, 2022 Nov 14, 2022

Copy link to clipboard

Copied

Hi,

I think I downloaded a Premium image instead of a standard one, it's why my credits were not used, and I was charged. How can I unlicense unwanted images and get a refund.

This was the image 398006254

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 14, 2022 Nov 14, 2022

Copy link to clipboard

Copied

Please contact customer care.

EBQ

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 14, 2022 Nov 14, 2022

Copy link to clipboard

Copied

LATEST

If I'm correct you get asked to confirm the Premium image charge. You should pay attention to that.

ABAMBO | Hard- and Software Engineer | Photographer

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started