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Cancel my account without being charged

New Here ,
Nov 25, 2018 Nov 25, 2018

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Hello! I want  to cancel my account and not to be charged at all cause  I am literally broke, i Cannot afford to be charged and I want to put some money in my card to pay my bills and I dont want adobe to use them.

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correct answers 1 Correct answer

Adobe Employee , Nov 26, 2018 Nov 26, 2018

Hi there,

I see you have an Adobe account under the same ID as with forums.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 17 Oct 2018.

Please check your private message for more information.

Regards,

Twarita

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Adobe Employee ,
Nov 26, 2018 Nov 26, 2018

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Hi there,

I see you have an Adobe account under the same ID as with forums.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 17 Oct 2018.

Please check your private message for more information.

Regards,

Twarita

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New Here ,
Feb 03, 2024 Feb 03, 2024

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See my earlier chat conversation??? Stop charging me fee, delete my account, give my money back!

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Community Expert ,
Feb 03, 2024 Feb 03, 2024

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You have resurrected a 5+ year old thread. You are also NOT addressing Adobe directly here. You must contact Adobe directly in order to cancel your account. 

Jill C., Forum Volunteer

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Community Expert ,
Feb 04, 2024 Feb 04, 2024

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Nobody here can see your chat conversation, and we do not know what you agreed upon with Adobe. If you want to cancel your subscription, you can do so by going to https://account.adobe.com/plans. Click “Manage plan” and cancel.

 

If that does not work for you, contact Adobe customer service. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Feb 04, 2024 Feb 04, 2024

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I locked this old discussion from 2018.

ABAMBO | Hard- and Software Engineer | Photographer

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