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basz68754344
basz68754344
Participant
September 26, 2017
Answered

Cancel my Adobe Stock subscription please

  • September 26, 2017
  • 2 replies
  • 542 views

Hi there,

I’ve been trying to cancel my Adobe Stock subscription in time so that I don’t have to pay for it after the free trial expires. I can’t seem to cancel it and your customer service can’t pull it off either (they were experiencing technical difficulties this weekend).

Can you help me out please?

Thanks in advance.

Sincerely,

Bas

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Tyler,

    Sorry to hear that you are facing troubles please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

    If you are unable to reach support through the above-mentioned link please refer to Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards,

    Twarita

    2 replies

    Sheena Kaul
    Sheena Kaul
    Legend
    October 3, 2017

    Hi Bas,

    You can now self-cancel your Adobe Stock plan from your account page.

    Please refer the help document below to understand the workflow:

    Cancel your Adobe Stock membership

    Please contact the support through call/chat for the cancellation requests and the billing queries:

    Contact Customer Care

    **Be sure to remain signed in with your Adobe ID before accessing the link above**

    Regards,

    Sheena

    tylerm34633427
    tylerm34633427
    Participant
    October 4, 2017

    Self-cancellation documentation would be helpful but the "manage plan" link takes me to an unpopulated page.

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    October 4, 2017

    Hi Tyler,

    Sorry to hear that you are facing troubles please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

    If you are unable to reach support through the above-mentioned link please refer to Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards,

    Twarita

    twaritar3263062
    twaritar3263062
    Participating Frequently
    September 26, 2017

    Hi Bas,

    Please check your private message.

    Regards,

    Twarita

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