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humblenhungry
humblenhungry
Participant
December 4, 2018
Answered

Cancel my plan

  • December 4, 2018
  • 2 replies
  • 338 views

I wish to cancel Adobe Stock as I did the trial intended to cancel, but forgot and was charged for one month.

I will not be able to need 10 assets as much as I had hoped.

There is no one replying to the chat that is offered at Adobe Stock

Please cancel immediately

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Robin,

    Sorry to hear that.

    I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 05 Oct 2018. The subscription is currently in a suspended state due to payment issues.

    Please reach out to our support team Support FAQ: How can I contact Adobe for support? for further assistance.

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    2 replies

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    December 4, 2018

    Hi Robin,

    Sorry to hear that.

    I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 05 Oct 2018. The subscription is currently in a suspended state due to payment issues.

    Please reach out to our support team Support FAQ: How can I contact Adobe for support? for further assistance.

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    humblenhungry
    humblenhungryAuthor
    Participant
    December 4, 2018

    Thanks for replying Twarita,

    It is now all sorted.

    bucksommerkamp
    Community Expert
    bucksommerkampCommunity Expert
    Community Expert
    December 4, 2018

    This is not Adobe customer service, it's a user-to-user community forum. We can't cancel your plan from here, but here's who to contact:

    https://helpx.adobe.com/contact/support.html

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