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Cancel Subscription & Refund

New Here ,
Sep 26, 2022 Sep 26, 2022

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I got Adobe Stock apparently when I bought the creative cloud. However, I've never used a stock for a single use. I just noticed that my trail ended and I got charged 29.99 for another month of stock. Is there a way I can cancel my subscription and get a refund as I never used this service at all in both the trail and month paid?

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Account management , Creative Cloud Integration , Plans and purchase

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Community Expert , Sep 26, 2022 Sep 26, 2022

During the first 14 days of your paid subscription, you can cancel free of charge, and you will get a refund. Cancel your Adobe Stock membership 

 

If that is not possible, and as you did not use the subscription, I recommend contacting Adobe customer care. You may be able to negotiate your way out of this and get refunded. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the c

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Community Expert ,
Sep 26, 2022 Sep 26, 2022

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During the first 14 days of your paid subscription, you can cancel free of charge, and you will get a refund. Cancel your Adobe Stock membership 

 

If that is not possible, and as you did not use the subscription, I recommend contacting Adobe customer care. You may be able to negotiate your way out of this and get refunded. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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