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danielt45093863
Participant
July 16, 2017
Answered

Cancel subscription.

  • July 16, 2017
  • 1 reply
  • 388 views

Hi i can't find the cancel button in my account. I need to cancel my subscription before get charge.
This doesn't look right !!!

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Daniel,

    Since you are unable to find the cancel button in your account, please Contact Customer Care for the cancellation request.

    Please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards,

    Sheena

    1 reply

    Brad Lawryk
    Brad Lawryk
    Legend
    July 16, 2017

    Looks like it may be disabled because of a problem with your credit card.

    D
    danielt45093863Author
    Participant
    July 17, 2017

    Hi Brad.. thank you !

    My credit card was fine.

    Actually they charge me the service anyway today. :/ I tried to cancel before, because I was just trying the free trial,  but i have'n't the option to do it as I shown in the picture.

    Do you know what should I do ? I mean is there a contact service? I'm in New Zealand.

    Cheers

    Daniel

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity ManagerCorrect answer
    Community Manager
    July 17, 2017

    Hi Daniel,

    Since you are unable to find the cancel button in your account, please Contact Customer Care for the cancellation request.

    Please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards,

    Sheena

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