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Participant
January 16, 2020
Answered

Cancellation & Refund

  • January 16, 2020
  • 1 reply
  • 261 views

I can't cancel my Stock plan. I forgot about the trial and I noticed I've authorised a payment today. I can't get by that 'update your payment details' issues. Please help, thanks!

This topic has been closed for replies.
Correct answer Abambo

During a pending payement operation it is not possible to cancel. Also, if you have payement issues, you cannot self cancel.Please wait a day or contact customer care to get the subscription cancelled. https://helpx.adobe.com/contact.html

1 reply

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
January 17, 2020

During a pending payement operation it is not possible to cancel. Also, if you have payement issues, you cannot self cancel.Please wait a day or contact customer care to get the subscription cancelled. https://helpx.adobe.com/contact.html

ABAMBO | Hard- and Software Engineer | Photographer