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braidlady
Inspiring
September 12, 2022
Answered

Cancelling Stock Monthly Plan implications not clear

  • September 12, 2022
  • 1 reply
  • 253 views

I have had the automatically renewing monthly plan for Adobe Stock for several months and it was fine but now I don't need it.  I went to my account page where the plans are listed and went through the menus to cancel just the Monthly Stock Plan.  On the last page however it stated "What you will Lose if you cancel" And it stated that I would lose all access to my Apps. My storage would be reduced to 2 Gs, etc.  It was like I was cancelling my whole Creative Cloud account.  Which I'm not.  What gives?  How do I make sure I'm just going back to the Stock On-Demand part of my plan, which is still listed there? I don't want to hit some button that accidently throws me out of the system obviously. Thank you.

    This topic has been closed for replies.
    Correct answer WendellaBee

    Hi @braidlady,

    Thank you for posting this. You are not the first customer to notice this. The text is incorrect. Cancelling your Adobe Stock subscription will have no affect on the status of your Creative Cloud subscription.

     

    The responsible team is aware of the issue and is working to update this text however we don't have an ETA of when this will be completed.

     

    1 reply

    WendellaBee
    Adobe Employee
    WendellaBeeCorrect answer
    Adobe Employee
    September 12, 2022

    Hi @braidlady,

    Thank you for posting this. You are not the first customer to notice this. The text is incorrect. Cancelling your Adobe Stock subscription will have no affect on the status of your Creative Cloud subscription.

     

    The responsible team is aware of the issue and is working to update this text however we don't have an ETA of when this will be completed.

     

      B
      braidladyAuthor
      Inspiring
      September 12, 2022

      Phew! Thanks for the quick reply and explanation.

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