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T
tlw22
Participating Frequently
March 3, 2022
Question

Cannot access library at stock.adobe .com - "There was an error processing your request"

  • March 3, 2022
  • 2 replies
  • 1773 views

I cannot access a library at stock.adobe.com with 384 items in it. I get an error message: "There was an error processing your request".

The assets show up in libraries for CC apps.

Does anyone have a solution to this problem?

 

I have opened a ticket, sent details and screenshots but support will not fix this issue. They insist on a phone call, but do not schedule it in a typical, respectful way - only offering a long window of time that I may receive a phone call from an unknown number. 

 

Thanks

 

This topic has been closed for replies.

2 replies

T
tlw22Author
Participating Frequently
March 5, 2022

I have contacted customer care repeatedly. The solution has not been provided.

Customer care has not tried to schedule a SPECIFIC time to call me.

If this is the best Adobe can do, I can go back to istockphoto.com, no problem.

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
March 5, 2022

You've responded multiple times to customer care via email referring them to your chat conversation. I don't see that you have provided any additional information or logs. It will be difficult to troubleshoot your issue with the limited information you have provided.

T
tlw22Author
Participating Frequently
March 5, 2022

EvilBugQueen1,

I sent screenshot and many details by email and by chat.

I was given a 24.5 hour window of time when I would be contacted by phone by support. 

I was not given a phone number from which I would be contacted.

I have not been asked for additional information. If someone will tell me what additional information is needed, I will be happy to provide it. 

 

 

 

 

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
March 3, 2022

Customer care has been trying to contact you for more information. Please contact customer care, https://helpx.adobe.com/contact.html. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

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