Participant

Answered

Cannot cancel 'Adobe Stock -10 images a month (one-year)' plan

Forum|Forum|8 years ago
December 13, 2017
7 replies
2957 views

On november, 21 I started according to my order history, just for trial, the Adobe Stock -10 images a month (one-year) plan. The first month it is free.

Now, I want to cancel that plan within that first free month,

When I logon to my account that plan is NOT shown in Plans & Products. (I'm only able able to download watermarked images.) I even cannot find any confirmation email of cancelation (in case I've forgotten that I already canceled that plan, you nver know;-)

So I can not cancel that plan.

Am I garanteed, by the fact the plan is not in Plans & Products, the plan is already canceled?
Or does the plan disappear automatically when you reached the limitation of 10 images?

This topic has been closed for replies.

Correct answer Beverley Gray

Hi there

The plan has already been cancelled.

Kind regards

Bev

D

defaultj6zm8qntehvn

Participant

I would like to cancel my adobe stock subscription as I can no longer afford it. However its trying to charge me £95 to cancel. Please help as I can't afford to pay for the rest of the year, I already pay £25 a month for creative cloud all apps.

WendellaBee

Adobe Employee

The information you need is provided in this thread. Locking.

S

sahit aygins28054011

Participant

Hı Beverly,

I have the same problem and ı want to cancel my 10 assets a month plan. Can you help me cancel the plan and get my money back please.

Kind regards.

twaritar3263062

Participating Frequently

Hi Sahit,

I apologize that you're facing difficulties cancelling your subscription.

I have checked your account details and noticed that you have signed up for Adobe Stock 10 assets a month(one-year) plan on 14th Of September 2018.

You may now self-cancel your subscription as per the steps mentioned here:Cancel your Adobe Stock membership

You may also contact our support team Support FAQ: How can I contact Adobe for support? for the cancellation requests.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

A

Anonymous

Hi! I’m having the same issue here. There is no “cancel membership” link under the ”manage account” of Adobe Stock. I have't used it after my free trial month. Please cancel it. Thanks.

twaritar3263062

Participating Frequently

Hi there,

Sorry to hear that you are facing troubles while cancelling your Adobe Stock subscription. Please see your private message for more details.

Regards,

Twarita

R

rhonwyns15770998

Participant

Hi,

I have the exact same issue. I didn't realise I'd even been paying for this, so I'm quite upset I've been paying for this! I want to cancel and get my money back.

Would someone be able to help?

Many thanks,

Rhonwyn

twaritar3263062

Participating Frequently

Hi Rhonwyn,

I see you have an Adobe account under the same ID as with forums.

Your Adobe Stock subscription has been suspended due to payment issues. Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach our support team through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita