Cannot cancel monthly subscription or contact support.

Forum|Forum|4 years ago
June 2, 2021
1 reply
548 views

I have been trying to stop getting the monthly subscription to stock, as I do not need any more photos at the moment. But every part of the support site seems determined to tell me I need to contact support without letting me actually contact support. As this is the only method I have been given to communicate, I would like to request some method of communication to support to discuss my options.

Account management

This topic has been closed for replies.

Abambo

Adobe Expert

Hi @defaulty1lylnlg23wj,

Sorry for your problems. Please consider the following resources:

Self cancel: Cancel your Adobe Stock membership

Contacting support: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

D

defaulty1lylnlg23wjAuthor

Participating Frequently

Hi,

None of those work for me and all lead to a site that is titled:

"Welcome to Adobe Customer Care! Need help?"

This site has no method of contacting support, but does reccomend that I find some. It seems that it automatically redirects me to this page. I am using a canadian teams account, if that means anything.

Abambo

Adobe Expert

i am having the same issues. every time i try and contact someone it loops back to the help pages.

ridiculous fro such a large company

Contacting support via chat works, I've tried it multiple times, when people said that it would not work. However, you should not have pop-up blockers enabled and JavaScript disabled. Contacting Adobe Customer care works with any modern browser, including those installed on my iPad and iPhone.

See here if you have problems:

https://community.adobe.com/t5/stock/cannot-cancel-monthly-subscription-or-contact-support/m-p/12086151#M59260

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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