cannot cancel the subscription of adobe stock!!

[kitc22554590]

I have an annual plan (10 assets a month) since Apr 18, 2021. I wanted to cancelled it before auto-renew but it kept saying i will be charged an early cancellation fee. So i waited after the April 18, 2021 and planed to cancel it, but it still need to charge me $1140 hk dollars! I am super confused! Is it impossible to cancel then? I kept paying but I don't really use it so its such a waste.... anyone can help please? thanks!!

[WendellaBee · Accepted solution]

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.