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brandio70366688
Participant
October 29, 2018
Answered

Cannot Cancel

  • October 29, 2018
  • 3 replies
  • 1924 views

Continue to be charged but cannot cancel my subscription.  Its this endless circle of contact support but then the chat button does not work.

Correct answer Beverley Gray

Hi there

There are no subscriptions under the Adobe ID you used to post on the forum.  Please sign out from your account on adobe.com and sign in again using the Adobe ID (email address) that you used when you signed up for the subscription.  You will then be able to manage your account and cancel your subscription, or get in touch with our support team if you need assistance.

Kind regards

Bev

3 replies

D
devon_8742
Participant
October 20, 2025

I have the same issue, i just called my bank and blocked adobe

G
giorgik2094236
Participant
December 26, 2018

This is message that I received after I canceled -

  • Based on your annual subscription you’re subject to an early termination fee of US$19.98 (equivalent to two months of your contract value).
  • CORPORATE DOUCHEBAGGERY KNOWS NO END.
    L
    LuciferPanda
    Participant
    January 1, 2019

    If I want to cancel my plan they are going to charge me $82.18 I don't even have that amount in my bank cause I don't have a job anymore, I can't afford my plan but I can't cancel it cause I don't have enough money, like far out man

    P.S tried so hard not to swear

      twaritar3263062
      Community Manager
      twaritar3263062Community Manager
      Community Manager
      January 1, 2019

      Hi Samantha,

      I have checked your account details and noticed that you have a Photography plan. Do you wish to cancel the same? If yes, please post your query on Adobe Creative Cloud where the experts can assist you further.

      Regards,

      Twarita

      Beverley Gray
      Community Manager
      Beverley GrayCommunity ManagerCorrect answer
      Community Manager
      October 29, 2018

      Hi there

      There are no subscriptions under the Adobe ID you used to post on the forum.  Please sign out from your account on adobe.com and sign in again using the Adobe ID (email address) that you used when you signed up for the subscription.  You will then be able to manage your account and cancel your subscription, or get in touch with our support team if you need assistance.

      Kind regards

      Bev

      B
      brandio70366688Author
      Participant
      October 29, 2018

      Tried everything.  I keep getting charged $16 for something I don't want or need but cannot get it canceled.

        WendellaBee
        Adobe Employee
        WendellaBee
        Adobe Employee
        October 29, 2018

        Hi Brandi,

        Please review Beverley's response. There are no Adobe subscriptions under the Adobe ID/email address you are using on the forums.

        EBQ

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