Cannot download specific images

Forum|Forum|3 years ago
December 13, 2022
2 replies
567 views

When I go to download these images: 85645148 and 85635797

I get this error code: {"error":"Internal Server Error","code":"000","case":"82914a495ad650c0b11859762a5ff8e2"}

It is only on those two images I have purchased. I have tried different browsers, clearing my browser history, downloading from my license history. Nothing works and no one on my team can dowload them either.

This topic has been closed for replies.

Correct answer WendellaBee

Hi @artaylor,

Thank you for bringing this to our attention. There is a problem with one of the services that allows the downloads. I can send you the .eps files via email as I have verified you licensed the files. May I send these to you via the email you are using here on the forum?

WendellaBeeCorrect answer

Adobe Employee

Hi @artaylor,

Thank you for bringing this to our attention. There is a problem with one of the services that allows the downloads. I can send you the .eps files via email as I have verified you licensed the files. May I send these to you via the email you are using here on the forum?

A

artaylorAuthor

Participant

Yes, thank you. That email is correct.

WendellaBee

Adobe Employee

The files are on their way. There seem to be some issues with the content from this particular contributor, please choose content from other contributors while we evaluate the issue.

WendellaBee

Adobe Employee

Hi @artaylor,

I'm looking into this.

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