Skip to main content
D
defaultdbw54z56jwz0
Participant
August 10, 2023
Question

Cannot download Stock Images

  • August 10, 2023
  • 12 replies
  • 3231 views

I'm experiencing the same thing right now. Bought an image but can't download it?

    This topic has been closed for replies.

    12 replies

    Show previous replies
    ginageewhiz
    ginageewhiz
    Participating Frequently
    August 10, 2023

    Tried Safari and Chrome browsers. On both it displays an error or just does nothing. Not a storage issue on my Mac Studio. Anyone else having this issue today? Thanks

      marcelreimer
      marcelreimer
      Participant
      August 10, 2023

      Same issue. it has something to do with Adobe itself. Got this code when trying to download an asset: 

      {"error":"Service Unavailable","code":"100","case":"3cc742e20eb55232b9f44d5bcf9265c9"}

       

      V
      VincentHG
      Participating Frequently
      August 10, 2023

      I am trying to work on a social media post and I was able to download images just fine, but suddenly, as of about half an hour ago, I can buy images but they won't download. I've tried downloading from my historical list of purchases, as recommended on another thread, but nothing. And of course I've tried restaring computer, clearing cache, logging out, etc.

        stéphanied28976017
        stéphanied28976017
        Participant
        August 10, 2023

        I have the same problem. I restarted my computer and logged out. A colleague is in the same situation.

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices