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Participant
March 27, 2024
Answered

Cannot open Adobe Stock because of "Varnish cash server"

  • March 27, 2024
  • 1 reply
  • 1650 views

I cannot open Adobe Stock on internet. It says:

"403 Forbidden - Error 54113

Details: cache-hkg17921-HKG 1711517098 3988775980

Varnish cache server".

I'm not sure to understand. Do I need to install a varnish cache? It seems quite complicated though.

Thank you for your answers

  

This topic has been closed for replies.
Correct answer EvilBug1

The VPN, if it is not controlled by the Chinese, should be transparent. But I really do not have experience with this, nor do I have answers about stock availability in China. @EvilBug1 may be able to answer this if there is an Adobe answer.


Thanks @Abambo . 
@Julien35975246mthh I am sorry, Adobe Stock website is not available in China mainland. 

Thanks,

-EB

1 reply

Abambo
Community Expert
Community Expert
March 27, 2024

Are you behind a corporate firewall?

 

You do not need to install anything for using stock. A modern browser is enough.

ABAMBO | Hard- and Software Engineer | Photographer
Participant
March 28, 2024

Thank you for your answer. Not a corporate firewall but I'm in China so the local firewall might blocking. Though I use a VPN that allows me to go on other websites I would be normally blocked to. Do you have an idea how I can manage this situation? Thank you.

EvilBug1Correct answer
Adobe Employee
April 5, 2024

The VPN, if it is not controlled by the Chinese, should be transparent. But I really do not have experience with this, nor do I have answers about stock availability in China. @EvilBug1 may be able to answer this if there is an Adobe answer.


Thanks @Abambo . 
@Julien35975246mthh I am sorry, Adobe Stock website is not available in China mainland. 

Thanks,

-EB