Cannot remove transparency layer from Adobe Stock image

New Here ,
Jul 29, 2019 Jul 29, 2019

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I recently licensed image #127309915 from Adobe Stock which has a transparent background layer. I downloaded it and imported it into Photoshop but the transparency remained. I then loaded it into Illustrator to inspect the layers but I could see which layer is applying the transparent background.

Can anyone help please?

Thanks,

Chris

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correct answers 1 Correct answer

Jul 30, 2019 Jul 30, 2019
Hi Chris,The background is a grouped layer within the Layer 1. Please see the attached screenshot for more details: Hope this helps. Feel free to update the discussion if you need further assistance. Regards,Om

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LEGEND ,
Jul 29, 2019 Jul 29, 2019

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That file is an Illustrator file. You would need Illustrator to edit it.

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New Here ,
Jul 29, 2019 Jul 29, 2019

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Thanks for the reply Brad. As mentioned in my post, I have already tried loading the image into Adobe Illustrator but could not see the offending layer causing the transparency grid background.

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Adobe Employee ,
Jul 30, 2019 Jul 30, 2019

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Looping in Om Nath Jha​ for help.

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Jul 30, 2019 Jul 30, 2019

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Hi Chris,

The background is a grouped layer within the Layer 1. Please see the attached screenshot for more details:

Screenshot_2.png Screenshot_2.png

Hope this helps. Feel free to update the discussion if you need further assistance.

Regards,

Om

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New Here ,
Jan 31, 2021 Jan 31, 2021

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Hello,

 

I am struggling with this same exact issue for this same image. I am able to remove the checkered background like you showed, but end up with all that black surrounding the glowing effect (just like in the picture above). How can we get rid of the black so we only have the glow effect?

 

Thank you,

Alex

 

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Adobe Community Professional ,
Mar 12, 2021 Mar 12, 2021

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Hi @Alejandro5EB4,

Apologies for the delayed response. I hope that you did find the solution by now.

 

For anyone with similar problems: The effects are designed to be applied to a dark background. Otherwise, the comp does not work.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Mar 12, 2021 Mar 12, 2021

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I'm having the same problem. Total waste of money. Bought illustrator still didn't work. The people here don't care. I've had no problem doing on Puc in the past... it's a sham..

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Adobe Community Professional ,
Mar 12, 2021 Mar 12, 2021

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Hi @Shay5F88,

Sorry to hear that you have problems. Could you please elaborate those problems? If they are Illustrator related, you may also be better off asking your question in the Illustrator forum.

 

And BTW: we do care! 🙂

 

ABAMBO | Hard- and Software Engineer | Photographer

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