Skip to main content
jessiccawabbit
jessiccawabbit
Participating Frequently
July 25, 2022
Question

Cannot save in library on Adobe Stock and cannot load assets in Creative Cloud

  • July 25, 2022
  • 6 replies
  • 5629 views

Please help!! Spent 4 days trying to get this to work.

 

I cannot save anything on Stock (No message. Nothing happens) and cannot even see my library.  I get the message "Could not load libraries."

 

When I try go see the library through Creative Cloud I get the message, "unable to load assets".  After reading threads on similar issues, I tried setting up a new library with no success.  Ihave about 100 photos in my libraries and I'm only using 30% of my storage.  

 

Please help as this is really delaying my work.  

This topic has been closed for replies.

6 replies

D
Adobe Employee
Dave Herrera
Adobe Employee
August 9, 2022

@jessiccawabbit Can you try refreshing the page to see if libraries now load? We've performed a repair in the background. If not, please DM me and I'll sort out your issue.

D
Adobe Employee
Dave Herrera
Adobe Employee
August 9, 2022

Actually, I got my wires crossed, we fixed the other user in this thread. If you DM me I'll get your broken libraries sorted out.

_
_Line
Participant
August 10, 2022

Good morning, clearing the cache seems to make it work. Hope it stays that way....Thanks for staying tuned and for the solution!

jessiccawabbit
jessiccawabbitAuthor
Participating Frequently
August 2, 2022

NOT COOL!  Am asked to not double post but no one is looking to help me.

 

I'm still not able to save to library on Stock (dead button? NO response at all).  I'm still getting a "cannot load libraries".

 

I've rebooted my system several times.  Tried Firefox, Chrome, and Safari.  Logged in and out.  Clear history and cache.  Using 30% of bandwidth.  

 

I have to download to view then delete after I view.  Why am I paying for a service that creates more headache than it's helping?

 

 

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
August 2, 2022

@jessiccawabbit apologies @Bibilelo is out of the office this week. I have notified the team that the issue was only resolved temporarily and passed your feedback to the team.

 

_
_Line
Participant
August 9, 2022

Hi @jessiccawabbit,

The team has posted a fix to prevent the issue you reported from occurring. They are working another fix to repair the affected libraries. The team has provided the following workaround to while they work on this repair:

  1. Open the Creative Cloud Desktop app
  2. Open the library with the issue so you can see the thumbnails of the files inside it.
  3. Select the first thumbnail and then scroll to the bottom the thumbnails and Shift+click on the last thumbnail, all files are selected.
  4. Right click to show the context meny and choose "Copy selected items to"
  5. In the dialog click the left pointing arrow next to the current library name.
  6. Click on the icon in the bottom left of this dialog and create a new library
  7. Click the "Copy" button.

 

Let me know if you have any additional questions and thank you for your persistence in reporting this issue.

 


unfortunately the tips did not help! Creating a copy of the library does not allow me to see it in the browser. So this way is useless. Furthermore I can neither in Safari, Opera, or Chrome see my former libraries!!! I keep getting the same error messages for 3 days now: When I click on "Show Libraries" the next error message comes "Libraries could not be loaded". Here is the x-request-id: 228372df6c00509e8b895c71e3902a7d-1660025127143
I hope you can finally help to solve this problem.

Translated with www.DeepL.com/Translator (free version)

B
Community Manager
BibileloCommunity Manager
Community Manager
July 29, 2022

Hi @jessiccawabbit ,

Your issue should be solved, could you please check and confirm?

Thanks and regards,

Bibilelo

jessiccawabbit
jessiccawabbitAuthor
Participating Frequently
July 29, 2022

Hi Bibilelo,

 

It worked for a couple of hours earlier today but now it's back to the same problem of "could not load libraries" when I try to view my library and NO response at all when I try to save.

 

I've logged in and out of account. Cleared history and tried different browsers.   

B
Community Manager
BibileloCommunity Manager
Community Manager
July 27, 2022

Hi @jessiccawabbit , I reached out internally to see if I have information about what is happening. I come back to you as soon as I have more information.

jessiccawabbit
jessiccawabbitAuthor
Participating Frequently
July 26, 2022

FYI - I've logged out and back in again about 3 times.  I've clear history and have turned off my MAC a couple of times and still no luck.  I also tried Firefox, Chrome and Safari.

 

 

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
July 25, 2022

@Bibilelo can you take a look, please?

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices