Participating Frequently

Question

Cannot save in library on Adobe Stock and cannot load assets in Creative Cloud

Forum|Forum|3 years ago
July 25, 2022
6 replies
5606 views

Please help!! Spent 4 days trying to get this to work.

I cannot save anything on Stock (No message. Nothing happens) and cannot even see my library. I get the message "Could not load libraries."

When I try go see the library through Creative Cloud I get the message, "unable to load assets". After reading threads on similar issues, I tried setting up a new library with no success. Ihave about 100 photos in my libraries and I'm only using 30% of my storage.

Please help as this is really delaying my work.

This topic has been closed for replies.

D

Dave Herrera

Adobe Employee

@jessiccawabbit Can you try refreshing the page to see if libraries now load? We've performed a repair in the background. If not, please DM me and I'll sort out your issue.

D

Dave Herrera

Adobe Employee

Actually, I got my wires crossed, we fixed the other user in this thread. If you DM me I'll get your broken libraries sorted out.

_

_Line

New Participant

Good morning, clearing the cache seems to make it work. Hope it stays that way....Thanks for staying tuned and for the solution!

jessiccawabbitAuthor

Participating Frequently

NOT COOL! Am asked to not double post but no one is looking to help me.

I'm still not able to save to library on Stock (dead button? NO response at all). I'm still getting a "cannot load libraries".

I've rebooted my system several times. Tried Firefox, Chrome, and Safari. Logged in and out. Clear history and cache. Using 30% of bandwidth.

I have to download to view then delete after I view. Why am I paying for a service that creates more headache than it's helping?

WendellaBee

Adobe Employee

@jessiccawabbit apologies @Bibilelo is out of the office this week. I have notified the team that the issue was only resolved temporarily and passed your feedback to the team.

WendellaBee

Adobe Employee

@jessiccawabbit please do the following:

Open Chrome and click on the three stacked dots in the upper right corner of the browser.
Select More Tools> Developer Tools
Click on Network
Check Preserve log checkbox
Reproduce the issue.
In the Browser Console you will see an error, it'll be red, click on error in the Name column. This will open the Headers information.
Under Headers find the X-Request-ID, copy this and send to me via the forum.

B

Bibilelo

Community Manager

Hi @jessiccawabbit ,

Your issue should be solved, could you please check and confirm?

Thanks and regards,

Bibilelo

jessiccawabbitAuthor

Participating Frequently

Hi Bibilelo,

It worked for a couple of hours earlier today but now it's back to the same problem of "could not load libraries" when I try to view my library and NO response at all when I try to save.

I've logged in and out of account. Cleared history and tried different browsers.

B

Bibilelo

Community Manager

Hi @jessiccawabbit , I reached out internally to see if I have information about what is happening. I come back to you as soon as I have more information.

jessiccawabbitAuthor

Participating Frequently

FYI - I've logged out and back in again about 3 times. I've clear history and have turned off my MAC a couple of times and still no luck. I also tried Firefox, Chrome and Safari.

WendellaBee

Adobe Employee

@Bibilelo can you take a look, please?

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