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samuelallary
Participating Frequently
July 27, 2017
Answered

Cannot search Adobe Stock in-app

  • July 27, 2017
  • 1 reply
  • 2109 views

Hello

I'm using the last version of Adobe CC and have an issue when trying to search images directly from the librairy panel in all compatibles apps.
I always get the following message "Sorry, something went wrong while searching Adobe Stock. Please, try again".
As I have read on other posts, I do not have multiple Adobe IDs, so the problem doesn't come from that.
I'm also able to transfer the images directly from the Adobe Stock's website to my librairies, the problem occurs only when trying from the applications.

Any ideas how to solve this ? I have already contacted twice the french Customer Service but they were not able to give me a solution.
Anyone ?

Thanks in advance

This topic has been closed for replies.
Correct answer Sheena Kaul

Hi Sheena,

Just one question, should I modify the authorization for all subfolders also ?
I mean theses folders : AAMUpdaters / AAMUpdaterInventory / Acrobat / Adobe Bridge ....


Thanks for trying Samuel. Just a last step to test:

Please try resetting the host file as mentioned in here: Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

1 reply

Sheena Kaul
Community Manager
Sheena KaulCommunity Manager
Community Manager
July 27, 2017

Hi Samuel,

Have you tried connecting to a different network and try to search?

Additionally, please try to search within the Stock panel over any other Adobe app and let me know if you face the same error.

Regards,

Sheena

S
samuelallaryAuthor
Participating Frequently
July 27, 2017

Hi Sheena !

Unfortunately yes ...
I've tried from many networks, with both my Macbook pro and iMac, and it still occurs.
Same thing for all compatibles apps (Illustrator, Photoshop, inDesign ...)

Sheena Kaul
Community Manager
Sheena KaulCommunity Manager
Community Manager
July 28, 2017

I'm working on the last OSX version.
Since the discussion took place already a few months ago, I do not find the corresponding email and the reference number. Can I find it somewhere else ?


Samuel, could you please check the permissions as below:

  • Set the permissions to 'Read and write' on Adobe folders for the all the users in the following locations:
    • /Library/Application Support/
    • /Users/[user name]/Library/Application Support/
  • Restart the machine.

Now check the same.

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