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lisa892
Participant
August 3, 2020
Answered

Changing default download to JPEG/.AI

  • August 3, 2020
  • 4 replies
  • 13215 views

I'm so frustrated and hoping someone here can help. I've been on the chat option with Adobe for over an hour and they are completely useless; called them too and no help.....I just signed up for a monthly subscription for Adobe Stock. I downloaded the first image I wanted and it asked me if I wanted AI or JPG ...I didn't know so I picked AI. Turns out I can't use it in Canva or Keynote - the two places I need it. So I tried to download three more images and they now by default download as AI files (and I don't want to waste buying images since they are expsenive and I only have so many). The images I've bought specifically say that with the License you can download in both AI and JPG.....but I only have the option of pressing Download and when I do it automatically does in it AI without giving me a choice of getting it in JPG. I'm so annoyed because I've paid for someone that isn't working properly and they are useless to help me .....can someone please help me figure out what's wrong?

    This topic has been closed for replies.
    Correct answer Vani_100

    Hello lisa892, 

    Sorry to hear about it. In Details page, there is a Settings link from which you can change your Download setttings option for the Licensed Vector assets. Please select your selecting and try again. Hope this helps !!!!! 

     

    4 replies

    S
    Sametta5F97
    Participant
    February 19, 2021

    So, I was having the same problem, when I accidentally figured it out this morning. If you click on the image you want, regardless of if you have downloaded it as AI before or not, it will give you a bunch of info about the photo (I think this is what was meant by "details" page. There's a SMALL settings icon on the right, below the image info. If you click on THAT it will show you the vector settings, and you can choose Jpeg, and also UNselect the default if you want. You can also choose for it to ask you every time you download.

    Hope this helps. I was pretty frustrated reading through all of these replies too.

     

      WendellaBee
      Adobe Employee
      WendellaBee
      Adobe Employee
      August 17, 2020

      Lisa892,

      Which assets specifically did you want to download a different format? I don't see that you provided these and there seems to be confusion if the format you desire is even available. Can you please list the files IDs that you are having difficulty with?

      L
      lisa892Author
      Participant
      August 6, 2020

      Thank you for taking the time to respond however I've been given that same response several times from Adobe and it doesn't work for me....when i tell them that they then never respond again; hoping you will. Your image does in fact show a Settings link on the Details page....when I go to a Details page I do NOT get the Settings link - it simply isn't there for me (see image I've attached as an example). This is still an issue.....I can't use any of the images that I've paid for because my default is downloading as AI files and there is no where that allows me to change my settings to get downloads as jpgs. I'm very frustrated that I have paid for this and can't use the images and Adobe won't help me figure out - they just keep giving me answers that don't work (on chats; on phone). 

      V
      Community Manager
      Vani_100Community Manager
      Community Manager
      August 6, 2020

      Hello lisa892 ,

      I saw your screenshot. It seem to be JPEG asset for which Settings options won't be available.

      Can you select any AI/EPS file see if you can see Settings there. 

        V
        Community Manager
        Vani_100Community ManagerCorrect answer
        Community Manager
        August 3, 2020

        Hello lisa892, 

        Sorry to hear about it. In Details page, there is a Settings link from which you can change your Download setttings option for the Licensed Vector assets. Please select your selecting and try again. Hope this helps !!!!! 

         

          L
          lisa892Author
          Participant
          August 3, 2020
          Thank you so much for taking the time to respond to me. I don't see a
          Settings area anywhere and not sure what you mean by the Details page. If
          you mean the page 'before' you buy it (showing the image and the Buy
          button) I don't see a Settings area and if you mean the area where I go in
          to see my paid Licensed images, I also don't see a Settings area. Here are
          screenshots of each:

          [image: Screen Shot 2020-08-03 at 4.56.10 PM.png]

          [image: Screen Shot 2020-08-03 at 4.55.47 PM.png]
          V
          Community Manager
          Vani_100Community Manager
          Community Manager
          August 3, 2020

          Hello lisa892, 

          Sorry i am unable to see screenshots attached. Please do share attached screenshot at your end or Asset ID you are trying. 

          If you see my 1st image attached in earlier thread you will see Settings option for Vector assets only (AI/EPS, SVG). Note : This option wont be available for Other asset types such as JPEG, Videos etc. 

           

           

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