Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
Locked
0

Charge for Stock Plan- Help!

New Here ,
Jan 12, 2019 Jan 12, 2019

Hi,

I have been charged for 5 months of the '10 standard assets a month' plan which I didn't realise I was signed up to when I thought I was downloading a free image. When I tried to cancel my plan, it says I have to pay an outstanding fee for the rest of my contract. I haven't used this service and didn't realise I was being charged for it. How do I cancel my plan and request a full reimbursement?

Thanks

197
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Jan 12, 2019 Jan 12, 2019

If you cancel you will be charged half of the remaining fee. A reimbursement after 5 month is probably not possible.

If, however you want to try: Contact Customer Care . Good luck.

Translate
Community Expert ,
Jan 12, 2019 Jan 12, 2019
LATEST

If you cancel you will be charged half of the remaining fee. A reimbursement after 5 month is probably not possible.

If, however you want to try: Contact Customer Care . Good luck.

ABAMBO | Hard- and Software Engineer | Photographer
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines