Participant

Answered

Cobrança Indevida

Forum|Forum|3 years ago
August 19, 2022
3 replies
1046 views

Boa tarde, estou sendo cobrado por um plano que nunca assinei e nunca utilizei. O Adobe Stock. Vocês tem qye cancelar e devolver meu dinheiro. Obrigado

This topic has been closed for replies.

Correct answer Nancy OShea

@Walmir25725970myw7,

This web forum is a user-to-user community. We don't work for Adobe.

Fellow users can't help you with billing or account matters. Plead your case directly to an Adobe agent who may be able to waive the cancellation fee for you. Best of luck.

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

H

Hannah32550012ssb4

Participant

Fui cobrada na hora de baixar o aplicativo, sem minha autorização. Quero meu dinheiro de volta, nem consegui fazer o uso de um dia desse aplicativo horrível e descontou 120 direto no meu banco !!!

jane-e

Community Expert

@Hannah32550012ssb4

You have jumped into thread from a year ago on the Adobe Stock forum that has been marked Correct. What did you purchase? A subscription to Adobe Stock or something else? Please provide details so we can better assist and move your comment if needed.

Jane

Nancy OShea

Community Expert

[Moderator moved from Using the Community (forums) to Account, Payment & Plan.]

Nancy O'Shea— Product User & Community Expert

jane-e

Community Expert

[Moderator moved from Using the Community (forums) to Account, Payment & Plan.]
By @Nancy OShea

It's a year later and this thread asking about Adobe Stock does not appear to be in either Using the Community or Account, Payment, & Plan. Someone must have moved it without saying so...

Nancy OShea

Community Expert

The result of a glitch or some other forum weirdness.

Nancy O'Shea— Product User & Community Expert

jane-e

Community Expert

Good afternoon, I'm being charged for a plan I've never signed and never used. O Adobe Stock. You have qye cancel and return my money. Thank you

By @Walmir25725970myw7

To cancel, follow these steps:

https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

For help with billing, contact Adobe Customer Care directly:
https://helpx.adobe.com/contact.html?rghtup=autoOpen

If your browser blocks auto-open the Chat window, try these tips:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

You can also send tweet to @AdobeCare.

~ Jane

W

Walmir25725970myw7Author

Participant

If I follow your guidance, I will be charged an additional $150 for a plan I did not apply for. You have to cancel and refund my money urgently please. This is absurd!! If you look you will see that I have never used Adobe Stock.

Good afternoon, I'm being charged for a plan I've never signed and never used. O Adobe Stock. You have qye cancel and return my money. Thank you

By @Walmir25725970myw7 <>

To cancel, follow these steps:

https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html <>

For help with billing, contact Adobe Customer Care directly:
https://helpx.adobe.com/contact.html?rghtup=autoOpen <>

If your browser blocks auto-open the Chat window, try these tips:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 <>

You can also send tweet to @AdobeCare.

~ Jane

Nancy OShea

Correct answer

Community Expert

@Walmir25725970myw7,

This web forum is a user-to-user community. We don't work for Adobe.

Fellow users can't help you with billing or account matters. Plead your case directly to an Adobe agent who may be able to waive the cancellation fee for you. Best of luck.

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Nancy O'Shea— Product User & Community Expert

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