Cobrança Indevida

New Here ,
Aug 19, 2022 Aug 19, 2022

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Boa tarde, estou sendo cobrado por um plano que nunca assinei e nunca utilizei. O Adobe Stock. Vocês tem qye cancelar e devolver meu dinheiro. Obrigado

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Community Expert , Aug 23, 2022 Aug 23, 2022

@Walmir25725970myw7,

This web forum is a user-to-user community.  We don't work for Adobe. 

 

Fellow users can't help you with billing or account matters.  Plead your case directly to an Adobe agent who may be able to waive the cancellation fee for you.  Best of luck.


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

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Community Expert ,
Aug 19, 2022 Aug 19, 2022

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Good afternoon, I'm being charged for a plan I've never signed and never used. O Adobe Stock. You have qye cancel and return my money. Thank you

By @Walmir25725970myw7

 

To cancel, follow these steps:

https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

 

For help with billing, contact Adobe Customer Care directly:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  

If your browser blocks auto-open the Chat window, try these tips:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send tweet to @AdobeCare.

~ Jane

 

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New Here ,
Aug 23, 2022 Aug 23, 2022

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If I follow your guidance, I will be charged an additional $150 for a plan I did not apply for. You have to cancel and refund my money urgently please. This is absurd!! If you look you will see that I have never used Adobe Stock.







Good afternoon, I'm being charged for a plan I've never signed and never used. O Adobe Stock. You have qye cancel and return my money. Thank you

By @Walmir25725970myw7 <>

To cancel, follow these steps:

https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html <>

For help with billing, contact Adobe Customer Care directly:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  <>

If your browser blocks auto-open the Chat window, try these tips:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  <>

You can also send tweet to @AdobeCare.

~ Jane

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Community Expert ,
Aug 23, 2022 Aug 23, 2022

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LATEST

@Walmir25725970myw7,

This web forum is a user-to-user community.  We don't work for Adobe. 

 

Fellow users can't help you with billing or account matters.  Plead your case directly to an Adobe agent who may be able to waive the cancellation fee for you.  Best of luck.


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Aug 20, 2022 Aug 20, 2022

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[Moderator moved from Using the Community (forums) to Account, Payment & Plan.]

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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