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ZEDgraphicsAR
Participant
July 10, 2023
Answered

COBRANZA SIN SERVICIO

  • July 10, 2023
  • 1 reply
  • 423 views

ADOBE me esta cobrando por el servicio de imagenes STOCK pero no puedo acceder con ninguna de mis cuentas .. todas dicen no contar con PLAN CONTRATADO, pero me cobra en la tarjeta el consumo de STOCK como si tuviera plan

This topic has been closed for replies.
Correct answer WendellaBee

Right, you might have mistyped your email address when you created the subscription. You may have used a different email address when you set it up. This is not something that can be addressed on the forums. If you are unable to find the related account as I suggested then you'll need to contact our customer care team, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

1 reply

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
July 10, 2023

@ZEDgraphicsAR 

 

I don't see any Adobe Stock subscription associated with the Adobe ID you are using here on the forums. If you have more than one Adobe ID you will need to sign in with Adobe ID/email address associated with your subscription. You can manage your subscriptions here: https://account.adobe.com

Z
ZEDgraphicsARAuthor
Participant
July 11, 2023

SI LEE MI COMENTARIO QUEDA CLARO QUE ADOBE NO ASOCIA MIS CUENTAS  DE R-MAIL  ([Moderator deleted private information. Please do not post private information like e-mails and phone numbers]) CON EL PLAN QUE ME ESTAN COBRANDO EN MI TARJETA.VISA. 

 

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
July 11, 2023

Right, you might have mistyped your email address when you created the subscription. You may have used a different email address when you set it up. This is not something that can be addressed on the forums. If you are unable to find the related account as I suggested then you'll need to contact our customer care team, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

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